Everything you need to know when ordering online.
Upstairsresale.com ships orders to locations within the Continental United States. We do not ship internationally at this time.
We provide free shipping within the Continental United States on orders $75.00 and over ($6.00 flat rate fee for all other orders).
Our shipping and handling option is Standard Shipping via US postal (USPS).
You will receive a tracking number after we have shipped your order via email.
Please allow 2-3 business days to receive shipping tracking information.
Orders placed on Friday, Saturday, or Sunday may not ship out until the following Tuesday.
If the customer is not satisfied with the merchandise purchased online, they must contact the owner
The returned merchandise MUST be in its original condition that it was received and
customer is responsible for return shipping. Due to COVID-19, returns may be delayed.
The customer is required to pay all return-freight charges, except in the instance of
damage that occurred during shipment.
If merchandise was damaged during shipment, customer MUST notify owner via email
within 2 business days of delivery of order to qualify for replacement or full refund.
The refund of the original purchase will be for the amount of the merchandise only.
Original shipping charges will not be refunded except in the case of product damage that occurred during shipment.
A refund will be issued only AFTER the merchandise is received by the owner. A 10%
restocking fee will be deducted from original purchase amount and remainder will be
refunded. All returned merchandise MUST contain the original contents of the shipment
including any related documentation provided by the owner.
No exceptions will be offered.
NOTE: This return policy is for ONLINE purchases only. Pop up and in-store sales are
non-refundable and non-exchangeable. All sales are final.